Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Essential networks maintenance

On Saturday 11th May between 8am and 10am Information and Digital Services will be carrying out essential maintenance work on our networks. During this upgrade period, the Visitor WiFi registration portal and the Magnet portal should be considered at risk.

Access to eduroam and all other network services should operate as normal during this upgrade. If you have difficulty accessing the network or the portals following this work, please contact the IT Service Desk by emailing it.service@keele.ac.uk

Past Incidents

5th April 2020

No incidents reported

4th April 2020

No incidents reported

3rd April 2020

No incidents reported

2nd April 2020

VPN Services Issues with Keele VPN

We are currently experiencing issues with our AnyConnect VPN. Users experiencing issues are advised to use vpn.keele.ac.uk instead. Details of how to change VPN are on this webpage - https://keeleacuk.sharepoint.com/sites/IDSEmergencyGuidance/SitePages/Virtual-Private-Network-(VPN).aspx

You can also connect to many University systems and services remotely using the Keele App Proxy. Details of how to connect to this are here - https://keeleacuk.sharepoint.com/sites/IDSEmergencyGuidance/SitePages/Keele-App-Proxy.aspx

  • The issues we were having with the VPN have now been resolved. Please continue to connect in the usual way if you need to use the VPN.

    • Keele People Keele People unavailable

    Keele People is currently unavailable due to a system error from the provider. We are working with our provider to find a resolution, but have had to take the system offline while the work is carried out.

    Apologies for any inconvenience this is causing.

  • We are continuing work to rectify issues with Keele People. Some colleagues may still be unable to access the system.

    • 1st April 2020

    No incidents reported