Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
23-29 April: Parabilis downtime

In order to update Parabilis with new finance codes, the system will be taken offline between the end of play on Tuesday 23rd April and Monday 29th April.

You will be unable to create any new baskets on Parabilis after 5pm on Tuesday 23rd April. The system will be available again for new baskets to be raised from Monday 29th April, and baskets should then be raised using new finance codes (see link below). Any baskets raised using old codes will be rejected.

View new finance codes - https://ssrs.kis.keele.ac.uk/Reports/report/Financial%20Reports/Bluqube%20Finance%20Codes

Invoices will need to be fully processed and receipted by the end of play on Friday 19th April to be paid w/c 22nd April. Any invoices approved after this date will not be paid until after the system upgrade is complete. You may continue to use Oracle Green Screens to raise sales invoices until 23rd April. Sales invoices should then be raised in BluQube from Monday 29th April when the system is launched. Invoices can be raised in BluQube by trained staff in your area or by your management accountants.

Past Incidents

31st March 2020

No incidents reported

30th March 2020

No incidents reported

29th March 2020

No incidents reported

28th March 2020

No incidents reported

27th March 2020

Playback Lecture Capture Issues with PlayBack

Colleagues have reported issues with uploading content to the KLE from PlayBack/Lecture Capture. We are working to resolve these issues asap. Please continue to log calls on the Service Desk if you haven't already done so, and we will come back to you once the issue has been resolved.

  • We believe all outstanding issues with PlayBack have now been resolved. If you have further issues please report them to the Service Desk https://servicedesk.keele.ac.uk

  • We now believe most backlogged recordings on PlayBack are being uploaded correctly. Please report any further issues to the Service Desk at https://servicedesk.keele.ac.uk