Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

University Network

WiFi

Operational

Wired Network Connectivity

Operational

RSUH Network

Operational

Phones

Partial Outage

CTU Network

Operational

Managed Desktops

Operational

Filestores

Operational

Finance & HR

Learning & Student Systems

Printing

Library Systems

Email & Collaboration

Remote Connection Services

University Service Desk

Virtual Desktop Infrastructure (VDI)

Stickied Incidents

18th July 2025

Phones Disruption to campus Phone lines

Following essential works to consolidate the University's telephone providers our teams continue to work with our suppliers to restore all university phone numbers.

We apologize for the inconvenience and thank you for your continued patience and understanding.

Maintenance

8th July: CompSci lab machine service upgrade

IDS will be migrating the CompSci lab machine service to a new host system on Tuesday 8th July between 9am and 1pm. This work is being carried out to improve the security of the system and to support our digital transformation.

Past Incidents

31st March 2020

No incidents reported

30th March 2020

No incidents reported

29th March 2020

No incidents reported

28th March 2020

No incidents reported

27th March 2020

Playback Lecture Capture Issues with PlayBack

Colleagues have reported issues with uploading content to the KLE from PlayBack/Lecture Capture. We are working to resolve these issues asap. Please continue to log calls on the Service Desk if you haven't already done so, and we will come back to you once the issue has been resolved.

We believe all outstanding issues with PlayBack have now been resolved. If you have further issues please report them to the Service Desk https://servicedesk.keele.ac.uk

We now believe most backlogged recordings on PlayBack are being uploaded correctly. Please report any further issues to the Service Desk at https://servicedesk.keele.ac.uk