Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Essential networks maintenance

On Saturday 11th May between 8am and 10am Information and Digital Services will be carrying out essential maintenance work on our networks. During this upgrade period, the Visitor WiFi registration portal and the Magnet portal should be considered at risk.

Access to eduroam and all other network services should operate as normal during this upgrade. If you have difficulty accessing the network or the portals following this work, please contact the IT Service Desk by emailing it.service@keele.ac.uk

Past Incidents

21st January 2021

No incidents reported

20th January 2021

KLE - Blackboard Issues accessing KLE

Some users are having issues accessing the KLE this morning.

We are currently investigating this and will work to resolve problems asap.

Apologies for any inconvenience this is causing.

  • The Blackboard system is now stable and operational - we are identifying the fault which caused this out.

    • 19th January 2021

    finance Finance systems unavailable

    We are investigating issues some colleagues are experiencing with accessing the finance systems.

    We will have the systems available again as soon as possible, apologies for any inconvenience this is causing.

  • This issue has now been resolved. If you continue to have issues accessing the finance systems, please get in touch with the IT Service Desk by emailing it.service@keele.ac.uk

    • Invalid Security Certificate error on some Keele sites

    Information & Digital Services (IDS) has been made aware of an issue which is affecting various websites run by the University.

    The issue is causing some websites to fail to load on certain browsers. This is due to a security certificate which enables access to the site being withdrawn by the provider.

    IDS are working to establish which sites are affected by this and to implement a new certificate to resume access.

    If you see an error message, please try again later as we are working to resolve the issue asap.

    This issue is known to be affecting those using Google Chrome, but may also become an issue on other internet browsers – eg. Safari, Firefox, Microsoft Edge – as they update.

    IDS apologises for any inconvenience this is causing and wants to reassure colleagues that we are working to resolve the issue as soon as possible.

  • We have now resolved this issue by reassigning security certificates where necessary. Please contact the IT Service Desk if you continue to have issues accessing any systems or services.

    • 18th January 2021

    Microsoft O365 Issues with Microsoft Teams Chats & Posts

    Microsoft has confirmed it is investigating issues with chats and posts in Microsoft Teams this morning.

    The fault is causing some Teams chat messages and posts to fail. This is a widespread issue affecting users across the platform. If you get a 'message failed to send' error, please retry sending your message.

    Apologies for any inconvenience this is causing.

  • This issue has now been resolved.

  • Update 11:10am - Microsoft has provided the following update: "We have redirected traffic and monitoring is showing signs of recovery. We’re continuing to monitor the environment to confirm resolution."

    • 17th January 2021

    No incidents reported