Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Keele People maintenance

Keele People will be unavailable between Friday 1st August at 7:00 PM, to Sunday 3rd August at 12:00 PM (Midday) whilst maintenance work takes place.

Colleagues will be unable to access the system during these times whilst our supplier completes the work.

Apologies for any inconvenience this causes.

Scheduled maintenance - Alma & Library Search

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 2nd August 2025 23:00 BST Estimated End time: Saturday 2nd August 2025 23:59 BST

Past Incidents

16th January 2021

No incidents reported

15th January 2021

No incidents reported

14th January 2021

No incidents reported

13th January 2021

No incidents reported

12th January 2021

Microsoft O365 Issues accessing files on Teams

We are receiving reports of some staff having issues accessing files through Microsoft Teams and SharePoint.

We have been in touch with Microsoft about this and hope to provide an update with more information soon. Apologies for any inconvenience this is causing.

  • These issues have now been resolved

  • Microsoft have confirmed they are investigating issues with users accessing files on SharePoint online, including via Teams. They will provide a further update after 5pm.

    • Turnitin Turnitin Performance Issues

    We are receiving reports of issues with Turnitin, which are also being experienced by colleagues at other institutions.

    We have reported these issues to Turnitin, who are working to resolve them as soon as possible. Apologies for any inconvenience this is causing.

  • Turnitin have confirmed this issue is resolved

  • Turnitin has confirmed that these issues were part of wider UK network issues and weren't caused by issues at Turnitin.