Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

4th August 2025

A number of student IT accounts are currently inaccessible.

We are currently investigating an issue affecting access to some student IT accounts.

  • Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.

    Thank you for your patience and we apologise for the inconvenience this issue has caused.

  • Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.

    We apologise for the inconvenience and thank you for your continued patience and understanding.

    • Maintenance
    Keele People maintenance

    Keele People will be unavailable between Friday 1st August at 7:00 PM, to Sunday 3rd August at 12:00 PM (Midday) whilst maintenance work takes place.

    Colleagues will be unable to access the system during these times whilst our supplier completes the work.

    Apologies for any inconvenience this causes.

    Scheduled maintenance - Alma & Library Search

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 2nd August 2025 23:00 BST Estimated End time: Saturday 2nd August 2025 23:59 BST

    Past Incidents

    3rd October 2020

    No incidents reported

    2nd October 2020

    No incidents reported

    1st October 2020

    Microsoft O365 Issues with Outlook Web App

    Microsoft has reported issues some users will be experiencing when trying to access the Outlook Web App (Outlook in your browser).

    This may be affecting some Keele colleagues and preventing them from logging on to their emails. Others who are able to log on may find there is a delay in sending or receiving email.

    Microsoft are working to resolve this issue and we apologise for any inconvenience caused to our users.

  • In addition to issues with the Outlook Web App, Microsoft has also reported issues with the following:

    • Files stored in SharePoint (including in OneDrive and Teams)
    • RSVPs to meeting invites
    • Search function across Office 365 apps As well as some degradation to access to the Outlook mobile and desktop apps. They continue to investigate and work to remedy the situation. Apologies again for any inconvenience this is causing.

    • 30th September 2020

    No incidents reported

    29th September 2020

    No incidents reported