Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    23rd February 2020

    No incidents reported

    22nd February 2020

    No incidents reported

    21st February 2020

    No incidents reported

    20th February 2020

    No incidents reported

    19th February 2020

    No incidents reported

    18th February 2020

    Turnitin Turnitin UK are currently experiencing an unexpected service disruption

    Turnitin UK are currently experiencing an unexpected service disruption. Users may not be able to make submissions via Google Drive. Turnitin are investigating this issue as a priority and hope to have a resolution soon.

  • Turnitin UK are reporting that the issue is now resolved.

    • Keele People Problems with logging into Keele People

    We are currently investigating login issues with Keele People for Admin users.

  • No further reports of issues

  • We have identified an issue with one of the backend systems that caused intermittent IO requests from the front-end to become blocked.

    The service causing this has been restarted.

    We will continue to watch this issue for reoccurrences.

    • Managed Desktops Slow Student Logins on Managed Desktops

    Some students may experience issues logging into managed desktops provided by the University.

    Symptoms:

    • Slow Logins
    • Black Screens after authentication

  • No further reports of issues

  • Initial tests show that this issue is now resolved. We will continue to monitor this issue throughout the day.

  • We believe that we have identified the root cause of the issue and are currently investigating a fix.