Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
23-29 April: Parabilis downtime

In order to update Parabilis with new finance codes, the system will be taken offline between the end of play on Tuesday 23rd April and Monday 29th April.

You will be unable to create any new baskets on Parabilis after 5pm on Tuesday 23rd April. The system will be available again for new baskets to be raised from Monday 29th April, and baskets should then be raised using new finance codes (see link below). Any baskets raised using old codes will be rejected.

View new finance codes - https://ssrs.kis.keele.ac.uk/Reports/report/Financial%20Reports/Bluqube%20Finance%20Codes

Invoices will need to be fully processed and receipted by the end of play on Friday 19th April to be paid w/c 22nd April. Any invoices approved after this date will not be paid until after the system upgrade is complete. You may continue to use Oracle Green Screens to raise sales invoices until 23rd April. Sales invoices should then be raised in BluQube from Monday 29th April when the system is launched. Invoices can be raised in BluQube by trained staff in your area or by your management accountants.

Essential Datacentre Maintenance

UPDATE: Unfortunately due to unforeseen networking issues we have experienced significant delays with this work. Work will continue tomorrow (Sunday 28th April) and the aforementioned services will be affected. We will endeavour to restore full service by 8:30am on Monday 29th April. We apologise for the inconvenience.

On Saturday 27th April starting at 9:00am, Information & Digital Services will be carrying out essential maintenance in our datacentres to migrate our virtualised infrastructure to a new network. There will be interruption to some services while this work is carried out. The status of services listed above will be updated on the day. Please see the staff intranet for a list of affected services.

We apologise for the inconvenience and expect normal service to resume by 9:00am on Sunday 28th April.

Past Incidents

18th February 2020

Turnitin Turnitin UK are currently experiencing an unexpected service disruption

Turnitin UK are currently experiencing an unexpected service disruption. Users may not be able to make submissions via Google Drive. Turnitin are investigating this issue as a priority and hope to have a resolution soon.

  • Turnitin UK are reporting that the issue is now resolved.

    • Keele People Problems with logging into Keele People

    We are currently investigating login issues with Keele People for Admin users.

  • No further reports of issues

  • We have identified an issue with one of the backend systems that caused intermittent IO requests from the front-end to become blocked.

    The service causing this has been restarted.

    We will continue to watch this issue for reoccurrences.

    • Managed Desktops Slow Student Logins on Managed Desktops

    Some students may experience issues logging into managed desktops provided by the University.

    Symptoms:

    • Slow Logins
    • Black Screens after authentication

  • No further reports of issues

  • Initial tests show that this issue is now resolved. We will continue to monitor this issue throughout the day.

  • We believe that we have identified the root cause of the issue and are currently investigating a fix.

    • 17th February 2020

    Turnitin Users of Turnitin may be unable to load Similarity Reports

    Users of Turnitin may be unable to load Similarity Reports. For live updates http://bit.ly/38CTN5o

  • We are pleased to advise that the service degradation users experienced has now been resolved.

    • 16th February 2020

    No incidents reported

    15th February 2020

    No incidents reported

    14th February 2020

    No incidents reported