Microsoft O365Some users may not see auto-complete suggestions when searching in Outlook on the web
Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.
Please await further updates from Microsoft for an overall solution.
From Microsoft: "A recent service update contained a code regression that caused impact.
We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."
1st October 2025
Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk
There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.
The issue with the FMHS timetables has now been resolved.
Maintenance
Library Search Rialto and Alma maintenance
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 1st November 2025 22:00 GMT
Estimated End time: Saturday 1st November 2025 23:00 GMT
Past Incidents
18th February 2020
TurnitinTurnitin UK are currently experiencing an unexpected service disruption
Turnitin UK are currently experiencing an unexpected service disruption. Users may not be able to make submissions via Google Drive. Turnitin are investigating this issue as a priority and hope to have a resolution soon.
Turnitin UK are reporting that the issue is now resolved.
Keele PeopleProblems with logging into Keele People
We are currently investigating login issues with Keele People for Admin users.
No further reports of issues
We have identified an issue with one of the backend systems that caused intermittent IO requests from the front-end to become blocked.
The service causing this has been restarted.
We will continue to watch this issue for reoccurrences.
Managed DesktopsSlow Student Logins on Managed Desktops
Some students may experience issues logging into managed desktops provided by the University.
Symptoms:
Slow Logins
Black Screens after authentication
No further reports of issues
Initial tests show that this issue is now resolved. We will continue to monitor this issue throughout the day.
We believe that we have identified the root cause of the issue and are currently investigating a fix.
17th February 2020
TurnitinUsers of Turnitin may be unable to load Similarity Reports
Users of Turnitin may be unable to load Similarity Reports. For live updates http://bit.ly/38CTN5o
We are pleased to advise that the service degradation users experienced has now been resolved.
