Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Essential networks maintenance

On Saturday 11th May between 8am and 10am Information and Digital Services will be carrying out essential maintenance work on our networks. During this upgrade period, the Visitor WiFi registration portal and the Magnet portal should be considered at risk.

Access to eduroam and all other network services should operate as normal during this upgrade. If you have difficulty accessing the network or the portals following this work, please contact the IT Service Desk by emailing it.service@keele.ac.uk

Past Incidents

1st October 2020

Microsoft O365 Issues with Outlook Web App

Microsoft has reported issues some users will be experiencing when trying to access the Outlook Web App (Outlook in your browser).

This may be affecting some Keele colleagues and preventing them from logging on to their emails. Others who are able to log on may find there is a delay in sending or receiving email.

Microsoft are working to resolve this issue and we apologise for any inconvenience caused to our users.

  • In addition to issues with the Outlook Web App, Microsoft has also reported issues with the following:

    • Files stored in SharePoint (including in OneDrive and Teams)
    • RSVPs to meeting invites
    • Search function across Office 365 apps As well as some degradation to access to the Outlook mobile and desktop apps. They continue to investigate and work to remedy the situation. Apologies again for any inconvenience this is causing.

    • 30th September 2020

    No incidents reported

    29th September 2020

    No incidents reported

    28th September 2020

    No incidents reported

    27th September 2020

    No incidents reported