Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Essential networks maintenance

On Saturday 11th May between 8am and 10am Information and Digital Services will be carrying out essential maintenance work on our networks. During this upgrade period, the Visitor WiFi registration portal and the Magnet portal should be considered at risk.

Access to eduroam and all other network services should operate as normal during this upgrade. If you have difficulty accessing the network or the portals following this work, please contact the IT Service Desk by emailing it.service@keele.ac.uk

Past Incidents

18th February 2020

Turnitin Turnitin UK are currently experiencing an unexpected service disruption

Turnitin UK are currently experiencing an unexpected service disruption. Users may not be able to make submissions via Google Drive. Turnitin are investigating this issue as a priority and hope to have a resolution soon.

  • Turnitin UK are reporting that the issue is now resolved.

    • Keele People Problems with logging into Keele People

    We are currently investigating login issues with Keele People for Admin users.

  • No further reports of issues

  • We have identified an issue with one of the backend systems that caused intermittent IO requests from the front-end to become blocked.

    The service causing this has been restarted.

    We will continue to watch this issue for reoccurrences.

    • Managed Desktops Slow Student Logins on Managed Desktops

    Some students may experience issues logging into managed desktops provided by the University.

    Symptoms:

    • Slow Logins
    • Black Screens after authentication

  • No further reports of issues

  • Initial tests show that this issue is now resolved. We will continue to monitor this issue throughout the day.

  • We believe that we have identified the root cause of the issue and are currently investigating a fix.

    • 17th February 2020

    Turnitin Users of Turnitin may be unable to load Similarity Reports

    Users of Turnitin may be unable to load Similarity Reports. For live updates http://bit.ly/38CTN5o

  • We are pleased to advise that the service degradation users experienced has now been resolved.

    • 16th February 2020

    No incidents reported

    15th February 2020

    No incidents reported

    14th February 2020

    No incidents reported