Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    24th October 2025

    No incidents reported

    23rd October 2025

    No incidents reported

    22nd October 2025

    No incidents reported

    21st October 2025

    No incidents reported

    20th October 2025

    Phones IT Service Desk Call Centre unavailable

    We are currently investigating issues with the IT Service Desk call centre - our teams are working to resolve this as soon as possible.

    You can still contact us by Self Service, email and Live Chat - https://www.keele.ac.uk/it/contactus/

  • The issue with the IT Service Desk Call Centre is now resolved. Thank you for your patience and we apologise for the inconvenience this issue has caused.

    • eVision/SCIMS SCIMS login issues

    We are currently investigating issues with SCIMS - our teams are working to resolve this as soon as possible.

  • The issue with SCIMS is now resolved, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.