Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
8th July: CompSci lab machine service upgrade

IDS will be migrating the CompSci lab machine service to a new host system on Tuesday 8th July between 9am and 1pm. This work is being carried out to improve the security of the system and to support our digital transformation.

Keele People maintenance

Keele People will be unavailable between Friday 1st August at 7:00 PM, to Sunday 3rd August at 12:00 PM (Midday) whilst maintenance work takes place.

Colleagues will be unable to access the system during these times whilst our supplier completes the work.

Apologies for any inconvenience this causes.

Past Incidents

22nd July 2025

No incidents reported

21st July 2025

VPN Services VPN unavailable

We are currently investigating issues with the VPN - our teams are working to resolve this as soon as possible.

  • The issue with the VPN is now resolved, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.

    • 20th July 2025

    No incidents reported

    19th July 2025

    No incidents reported

    18th July 2025

    Phones Disruption to campus Phone lines

    Following essential works to consolidate the University's telephone providers our teams continue to work with our suppliers to restore all university phone numbers.

    We apologize for the inconvenience and thank you for your continued patience and understanding.

  • Our Teams have now completed the work to restore university phone numbers. Thank you for your patience and we apologise for the inconvenience this issue has caused.