Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
8th July: CompSci lab machine service upgrade

IDS will be migrating the CompSci lab machine service to a new host system on Tuesday 8th July between 9am and 1pm. This work is being carried out to improve the security of the system and to support our digital transformation.

Keele People maintenance

Keele People will be unavailable between Friday 1st August at 7:00 PM, to Sunday 3rd August at 12:00 PM (Midday) whilst maintenance work takes place.

Colleagues will be unable to access the system during these times whilst our supplier completes the work.

Apologies for any inconvenience this causes.

Past Incidents

5th October 2024

No incidents reported

4th October 2024

Phones Issues with making outbound phone calls

We are currently investigating issues with outbound phone calls - our teams are working to resolve this as soon as possible.

  • The issue with outbound phone calls is now resolved, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.

    • 3rd October 2024

    No incidents reported

    2nd October 2024

    No incidents reported

    1st October 2024

    No incidents reported

    30th September 2024

    Timetable & Attendance system issues

    We are currently investigating issues that some staff and students are having with the timetable and attendance systems - our teams are working to resolve this as soon as possible.

  • The issue with the Timetable and Attendance system is now resolved, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.