Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
SITS Live Upgrade to version 10.9

SITS Live will be upgraded to version 10.9 on Wednesday 26th November. In order to prepare for the upgrade the system will be unavailable for staff and student use from 5:00pm on Tuesday 25th November. We will endeavour to make it available again from 9:00am on Thursday 27th November.

Past Incidents

4th May 2024

No incidents reported

3rd May 2024

No incidents reported

2nd May 2024

No incidents reported

1st May 2024

No incidents reported

30th April 2024

My Keele Journey My Keele Journey Unavailable

We are currently investigating issues with My Keele Journey - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with My Keele Journey is now resolved, if you are still having problems please contact the IT Service Desk.

    • 29th April 2024

    Students unable to check-in and view the Timetable on the App

    We are currently investigating issues with accessing the timetable and checking into classes on the Keele app - teams are working to resolve this as soon as possible. You can still access your timetable by going to mytimetable.keele.ac.uk in a web browser.

    if you were unable to check-in due to these issues, please create an absence request using the My Absences tile using the Absence type of 'Present - Unable to check-in with device

    Our apologies for any inconvenience caused.

  • The issue with check-in and viewing timetables on the Keele App is now resolved, if you are still having problems please contact the IT Service Desk.

    • Student Printing unavailable

    We are currently investigating issues with student printers - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with student printing is now resolved, if you are still having problems printing please contact the IT Service Desk.

    • Filestores Network drive issues

    We are currently investigating issues with the network/filestores/z:drives - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with the network/filestores/z:drives is now resolved, if you are still having problems please restart your device in the first instance. If you are still then unable to access the drive please contact the IT Service Desk.

  • We are still seeing some issues with network/filestores/z:drives - teams are continuing to work to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with the network/filestores/z:drives is now resolved, if you are still having problems please restart your device in the first instance. If you are still then unable to access the drive please contact the IT Service Desk.