Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Procurement System Maintenance

The procurement system will be unavailable from 8am until approximately 5pm on Saturday 22nd February due to maintenance.

31st March-4th April: Networks maintenance

IDS will be completing essential security work to network equipment throughout this week. Works will take place between 6am and 8am each morning in buildings across campus. A short outage on the wired and wireless network will occur while the work is being completed, which will last approximately five minutes. Please contact the IT Service Desk if you need further support after these works. 

Alma & Library Search

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 3rd May 23:00 BST Estimated End time: Saturday 3rd May 23:59 BST

Past Incidents

26th October 2023

No incidents reported

25th October 2023

Keele Mobile App Keele App

Our suppliers are currently investigating an issue with the Keele Mobile App.

  • Our suppliers have now resolved the issue, if you are still having problems please contact the IT Service Desk.

  • Our suppliers have identified the issue and expect to resolve it shortly.

    • Attendance System Attendance Monitoring

    Our suppliers are currently investigating an issue with the Attendance Monitoring system.

  • Our suppliers have now resolved the issue, if you are still having problems please contact the IT Service Desk.

  • Our suppliers have identified the issue and expect to resolve it shortly.

    • Alma and library search currently down

    Alma and library search are currently down. Our suppliers are aware of the problem and working toward a fix.

  • Our suppliers have now resolved the issue, if you are still having problems please contact the IT Service Desk.

  • Our suppliers have identified the issue and expect to resolve it shortly.

    • Attendance System Attendance Monitoring performance issues

    Our suppliers are currently investigating performance issues with the attendance monitoring system.

  • There was an issue earlier today that caused performance issues with the attendance system that our suppliers have now resolved. You should now be able to check into your sessions using the Checkin Tile on the app.

    • 24th October 2023

    No incidents reported

    23rd October 2023

    No incidents reported

    22nd October 2023

    No incidents reported