Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

4th August 2025

A number of student IT accounts are currently inaccessible.

We are currently investigating an issue affecting access to some student IT accounts.

  • Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.

    Thank you for your patience and we apologise for the inconvenience this issue has caused.

  • Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.

    We apologise for the inconvenience and thank you for your continued patience and understanding.

    • Maintenance
    Keele People maintenance

    Keele People will be unavailable between Friday 1st August at 7:00 PM, to Sunday 3rd August at 12:00 PM (Midday) whilst maintenance work takes place.

    Colleagues will be unable to access the system during these times whilst our supplier completes the work.

    Apologies for any inconvenience this causes.

    Scheduled maintenance - Alma & Library Search

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 2nd August 2025 23:00 BST Estimated End time: Saturday 2nd August 2025 23:59 BST

    Past Incidents

    23rd July 2023

    No incidents reported

    22nd July 2023

    No incidents reported

    21st July 2023

    No incidents reported

    20th July 2023

    Phones Resolved: Service Desk phone line unavailable

    The service desk phone is now available.

    19th July 2023

    No incidents reported

    18th July 2023

    Microsoft O365 Some users may be unable to send Exchange Online email
    • This issue should now be resolved.
    • From MS: "We’ve identified that a change to the free/busy infrastructure resulted in impact to the Exchange online mail flow infrastructure. We’re identifying a plan to mitigate impact and restore mail flow."
    • Affected users may receive the following error "503 5.5.1 bad sequence of commands"