A number of student IT accounts are currently inaccessible.
We are currently investigating an issue affecting access to some student IT accounts.
Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.
Thank you for your patience and we apologise for the inconvenience this issue has caused.
Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.
We apologise for the inconvenience and thank you for your continued patience and understanding.
Maintenance
Scheduled maintenance - Alma & Library Search
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 9th August 2025 23:00 BST
Estimated End time: Sunday 10th August 2025 01:59 BST
Past Incidents
23rd June 2023
No incidents reported
22nd June 2023
No incidents reported
21st June 2023
No incidents reported
20th June 2023
No incidents reported
19th June 2023
Microsoft 365 services using Multi-Factor Authentication (MFA) Issue
Users may be unable to login to Microsoft 365 services using MFA. This issue is currently being looked into by Microsoft.
Microsoft are now reporting this issue is resolved.
Microsoft O365Outlook on the Web - Shared Mailbox Issue
Users may be unable to view email message contents within shared archive mailbox search results in Outlook on the web. This issue is currently being looked into by Microsoft.
