A number of student IT accounts are currently inaccessible.
We are currently investigating an issue affecting access to some student IT accounts.
Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.
Thank you for your patience and we apologise for the inconvenience this issue has caused.
Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.
We apologise for the inconvenience and thank you for your continued patience and understanding.
Maintenance
Scheduled maintenance - Alma & Library Search
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 9th August 2025 23:00 BST
Estimated End time: Sunday 10th August 2025 01:59 BST
Past Incidents
30th April 2021
No incidents reported
29th April 2021
No incidents reported
28th April 2021
No incidents reported
27th April 2021
Microsoft O365Microsoft Teams
Microsoft are aware of issues accessing Microsoft Teams & Audio/Video calls.
Users able to access Microsoft Teams may experience degraded performance with multiple features.
We'll update on the situation shortly.
Update 13:27 - Microsoft have reported that they have completed work to resolve these issues and users should now start seeing a return of service.
Update 13:05 - Microsoft have confirmed these issues are affecting users globally and they are working to resolve the issues. Keele users are having intermittent issues with accessing calls, using chat/comments, and with call quality.
26th April 2021
eVision/SCIMSIntermittent issues with Remote Apps
We are currently investigating issues some users are experiencing with Remote Apps, including the SCIMS client. Our team are looking into this and will work to resolve issues asap.
Update 11:47 - We believe these issues are now resolved. If you continue to have issues accessing any remote apps, including the SCIMS client, please get in touch with the IT Service Desk.
