Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

University Network

WiFi

Operational

Wired Network Connectivity

Operational

RSUH Network

Operational

Phones

Partial Outage

CTU Network

Operational

Managed Desktops

Operational

Filestores

Operational

Finance & HR

Learning & Student Systems

Printing

Library Systems

Email & Collaboration

Remote Connection Services

University Service Desk

Virtual Desktop Infrastructure (VDI)

Stickied Incidents

18th July 2025

Phones Disruption to campus Phone lines

Following essential works to consolidate the University's telephone providers our teams continue to work with our suppliers to restore all university phone numbers.

We apologize for the inconvenience and thank you for your continued patience and understanding.

Maintenance

8th July: CompSci lab machine service upgrade

IDS will be migrating the CompSci lab machine service to a new host system on Tuesday 8th July between 9am and 1pm. This work is being carried out to improve the security of the system and to support our digital transformation.

Past Incidents

21st April 2021

No incidents reported

20th April 2021

No incidents reported

19th April 2021

No incidents reported

18th April 2021

No incidents reported

17th April 2021

No incidents reported

16th April 2021

WiFi WiFi issues in Barnes accommodation

We are investigating the cause of a WiFi outage which occurred unexpectedly last night in Barnes accommodation.

Some students are still experiencing issues accessing eduroam this morning, and one of our technicians is currently on site working to resolve the issue.

We apologise for any inconvenience this is causing to our students.

Update 09:09 - We believe this issue is now resolved. If you have any further issues please report them to the IT Service Desk.

Update 08:30 - This outage may also be affecting Keele Day Nursery and the Accommodation Office at Barnes.