Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

4th August 2025

A number of student IT accounts are currently inaccessible.

We are currently investigating an issue affecting access to some student IT accounts.

  • Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.

    Thank you for your patience and we apologise for the inconvenience this issue has caused.

  • Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.

    We apologise for the inconvenience and thank you for your continued patience and understanding.

    • Maintenance
    Scheduled maintenance - Alma & Library Search

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 9th August 2025 23:00 BST Estimated End time: Sunday 10th August 2025 01:59 BST

    Past Incidents

    20th April 2021

    No incidents reported

    19th April 2021

    No incidents reported

    18th April 2021

    No incidents reported

    17th April 2021

    No incidents reported

    16th April 2021

    WiFi WiFi issues in Barnes accommodation

    We are investigating the cause of a WiFi outage which occurred unexpectedly last night in Barnes accommodation.

    Some students are still experiencing issues accessing eduroam this morning, and one of our technicians is currently on site working to resolve the issue.

    We apologise for any inconvenience this is causing to our students.

  • Update 09:09 - We believe this issue is now resolved. If you have any further issues please report them to the IT Service Desk.

  • Update 08:30 - This outage may also be affecting Keele Day Nursery and the Accommodation Office at Barnes.