Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

University Network

Finance & HR

Learning & Student Systems

Printing

Library Systems

Email & Collaboration

Remote Connection Services

University Service Desk

Virtual Desktop Infrastructure (VDI)

Past Incidents

11th March 2021

No incidents reported

10th March 2021

Microsoft O365 Performance issues on O365

Some users are experiencing delays with Microsoft Office 365 this morning. Microsoft have said they are aware of the issue which is affecting users in the UK, and are working to resolve it asap.

Apologies for any inconvenience this is causing for our Keele users this morning.

Update 12:28 - Microsoft have reported that these issues were due to a third party network supplier and have now been rectified. Users should begin to see a return to normal service.

9th March 2021

uPay system unavailable

uPay, the system used when for topping up and purchasing items using your Keele Card, is currently unavailable.

Students have reported being unable to log-in to the system. Users will be unable to top up cards or use the order ahead function to order items while the system is unavailable.

Our provider, Uniware, are investigating this issue and hope to have the system back online shortly.

The uPay system should now be available again.

8th March 2021

No incidents reported

7th March 2021

No incidents reported