Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

4th August 2025

A number of student IT accounts are currently inaccessible.

We are currently investigating an issue affecting access to some student IT accounts.

  • Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.

    Thank you for your patience and we apologise for the inconvenience this issue has caused.

  • Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.

    We apologise for the inconvenience and thank you for your continued patience and understanding.

    • Maintenance
    Keele People maintenance

    Keele People will be unavailable between Friday 1st August at 7:00 PM, to Sunday 3rd August at 12:00 PM (Midday) whilst maintenance work takes place.

    Colleagues will be unable to access the system during these times whilst our supplier completes the work.

    Apologies for any inconvenience this causes.

    Scheduled maintenance - Alma & Library Search

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 2nd August 2025 23:00 BST Estimated End time: Saturday 2nd August 2025 23:59 BST

    Past Incidents

    23rd October 2020

    No incidents reported

    22nd October 2020

    No incidents reported

    21st October 2020

    No incidents reported

    20th October 2020

    Turnitin Turnitin.com and Turnitinuk.com inaccessible

    Users accessing turnitin.com or turnitinuk.com may not be able to access these services, Turnitin are investigating.

  • Turnitin are now reporting the problem is now fully resolved, if you are still having problems please contact the IT service Desk:

    Due to an unexpected service outage, Turnitin, TurnitinUK and integrations users may have not been able to access the service, experienced slowness and extended report generation times. We are pleased to advise that service has been restored.

    We encountered a disruption between the following times:

    PDT Oct 20 06:40 - Oct 20 10:30 BST Oct 20 14:40 - Oct 20 18:30 AEDT Oct 21 00:40 - Oct 21 04:30

    Please accept our apologies if you were impacted by today’s disruption.

  • Turnitin believe the main issue affecting users logging into the service has been resolved. Users may experience slowness while using the service as the system recovers. Please accept our apologies for any inconvenience caused.

    • 19th October 2020

    No incidents reported