Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

4th August 2025

A number of student IT accounts are currently inaccessible.

We are currently investigating an issue affecting access to some student IT accounts.

  • Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.

    Thank you for your patience and we apologise for the inconvenience this issue has caused.

  • Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.

    We apologise for the inconvenience and thank you for your continued patience and understanding.

    • Maintenance
    Keele People maintenance

    Keele People will be unavailable between Friday 1st August at 7:00 PM, to Sunday 3rd August at 12:00 PM (Midday) whilst maintenance work takes place.

    Colleagues will be unable to access the system during these times whilst our supplier completes the work.

    Apologies for any inconvenience this causes.

    Scheduled maintenance - Alma & Library Search

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 2nd August 2025 23:00 BST Estimated End time: Saturday 2nd August 2025 23:59 BST

    Past Incidents

    13th October 2020

    No incidents reported

    12th October 2020

    No incidents reported

    11th October 2020

    No incidents reported

    10th October 2020

    No incidents reported

    9th October 2020

    No incidents reported

    8th October 2020

    Playback Lecture Capture Lecture Capture editing console issues

    We're currently experiencing issues with Lecture Capture which are causing the editing console to run very slowly.

    We're working to resolve these issues asap. Apologies for any inconvenience this is causing for colleagues.

  • We have now resolved the issues with the editing console on Lecture Capture. If you continue to have issues, please contact the IT Service Desk by emailing it.service@keele.ac.uk