A number of student IT accounts are currently inaccessible.
We are currently investigating an issue affecting access to some student IT accounts.
Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.
Thank you for your patience and we apologise for the inconvenience this issue has caused.
Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.
We apologise for the inconvenience and thank you for your continued patience and understanding.
Maintenance
Scheduled maintenance - Alma & Library Search
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 9th August 2025 23:00 BST
Estimated End time: Sunday 10th August 2025 01:59 BST
Past Incidents
13th September 2020
No incidents reported
12th September 2020
No incidents reported
11th September 2020
No incidents reported
10th September 2020
VPN ServicesVPN Connectivity Issues
We are receiving reports from some users that they have been disconnected from the VPN and are unable to reconnect. We are currently investigating the issue and will provide an update shortly.
Upon further investigation the issue appears to have been external to Keele only effecting users of Virgin Media.
iOS update causing uPay app log-in issues
Our suppliers have noted that recent updates to Apple iOS have caused log-in issues with the Keele University single-sign-on process and the uPay app. You can find out more information at https://keeleacuk.sharepoint.com/sites/IDS/Shared Documents/Forms/AllItems.aspx?id=/sites/IDS/Shared Documents/Apple IOS and Upay.pdf&parent=/sites/IDS/Shared Documents
