A number of student IT accounts are currently inaccessible.
We are currently investigating an issue affecting access to some student IT accounts.
Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.
Thank you for your patience and we apologise for the inconvenience this issue has caused.
Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.
We apologise for the inconvenience and thank you for your continued patience and understanding.
Maintenance
Scheduled maintenance - Alma & Library Search
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 9th August 2025 23:00 BST
Estimated End time: Sunday 10th August 2025 01:59 BST
Past Incidents
24th August 2020
No incidents reported
23rd August 2020
No incidents reported
22nd August 2020
No incidents reported
21st August 2020
No incidents reported
20th August 2020
G-Suite Performance Issues
Google has reported issues with the following parts of G-Suite, which are affecting some Keele users:
Sending emails in Gmail
Recording meetings in Google Meet
Creating files in Google Drive
Posting messages in Google Hangouts
Adding new pages to Google Sites
Google Keep
Voice-mail issues
Google is now reporting these issues have been resolved.
Google are reporting that the Gmail service has already been restored for some users, and they expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.
