Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    18th May 2020

    No incidents reported

    17th May 2020

    No incidents reported

    16th May 2020

    No incidents reported

    15th May 2020

    No incidents reported

    14th May 2020

    No incidents reported

    13th May 2020

    Phones Issues with inbound Calls

    10:35 We are currently experiencing issues with inbound calls to University numbers not connecting through. We are working with our supplier to get this fixed as soon as possible.

  • 13:10 - These issues are now resolved and incoming calls to the University are connecting.

    Thank you for bearing with us while we worked to resolve issues.

  • 12:20 - We are continuing to work with our supplier to rectify issues with inbound calls.

    The following numbers will work:

    Campus Security - 01782 968755 Admissions - 01782 968757 IT Service Desk - 01782 968759