Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    29th March 2020

    No incidents reported

    28th March 2020

    No incidents reported

    27th March 2020

    Playback Lecture Capture Issues with PlayBack

    Colleagues have reported issues with uploading content to the KLE from PlayBack/Lecture Capture. We are working to resolve these issues asap. Please continue to log calls on the Service Desk if you haven't already done so, and we will come back to you once the issue has been resolved.

  • We believe all outstanding issues with PlayBack have now been resolved. If you have further issues please report them to the Service Desk https://servicedesk.keele.ac.uk

  • We now believe most backlogged recordings on PlayBack are being uploaded correctly. Please report any further issues to the Service Desk at https://servicedesk.keele.ac.uk

    • 26th March 2020

    No incidents reported

    25th March 2020

    No incidents reported