Microsoft O365Some users may not see auto-complete suggestions when searching in Outlook on the web
Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.
Please await further updates from Microsoft for an overall solution.
From Microsoft: "A recent service update contained a code regression that caused impact.
We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."
1st October 2025
Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk
There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.
The issue with the FMHS timetables has now been resolved.
Maintenance
Library Search Rialto and Alma maintenance
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 1st November 2025 22:00 GMT
Estimated End time: Saturday 1st November 2025 23:00 GMT
Past Incidents
8th February 2020
No incidents reported
7th February 2020
No incidents reported
6th February 2020
Microsoft O365EX202989 - Inbox won't refresh in Outlook on the web
Microsoft are experiencing issues with Outlook/Exchange Online Services - they are aware and investigating. Users of Outlook on web browser may find that they do not automatically see new emails in their inbox until they manually refresh their inbox.
Microsoft have confirmed that the settings change deployment has finished. Affected users will need to refresh their Outlook on the web browser page to enable these settings, which will cause the client to automatically reconnect to the server at five-minute intervals. Once this initial refresh is performed, users having this problem will see new email notifications within a maximum of five minutes after the message arrival. We're additionally working to enable enhanced telemetry logging within the service to gather information on the root cause. We expect this process to be completed within a few days
Microsoft has identified the root cause and hopes to have rolled out a fix by Tuesday 11th February 2020.
"We've completed testing a solution to mitigate impact for affected users. Once implemented, this fix should allow users to receive new mail notifications without performing a page refresh. Furthermore, we’re working to enable expanded logging in a portion of the affected environment to provide additional data on the root of the problem. We’ve initiated deployment of this change throughout the affected environment, which we anticipate will complete by Tuesday, February 11, 2020."
5th February 2020
No incidents reported
4th February 2020
No incidents reported
3rd February 2020
Microsoft O365Microsoft Teams Issues
Microsoft are experiencing issues with the Teams Service - they are aware and investigating, this is affecting a number of institutions globally.
