Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

9th April 2026

WiFi Intermittent connection issues with eduroam

We are currently investigating intermittent issues with connecting to eduroam - our teams are working to resolve this as soon as possible.

Maintenance
Library Search maintenance

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 11th April 2026 11:00pm BST

Estimated End time: Sunday 12th April 2026 01:00am BST

Past Incidents

26th March 2026

University Service Desk Tool Topdesk

We're experiencing issues with our TOPDesk service desk system - our suppliers have been notified and are working on resolving the issue.

  • The issue with Topdesk has now been resolved by our suppliers, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.

  • 25th March 2026

    No incidents reported

    24th March 2026

    No incidents reported

    23rd March 2026

    No incidents reported

    22nd March 2026

    No incidents reported