Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

University Network

Finance & HR

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Library Systems

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Remote Connection Services

University Service Desk

Virtual Desktop Infrastructure (VDI)

Maintenance

12th March: WiFi maintenance works

On 12th March at 4am Information & Digital Services will be patching our Wi-Fi network. This work is being carried out to secure and upgrade the Wi-Fi network. 

Work will be carried out to WiFi on campus and at Keele in Town. During this time you might notice some performance degradation but it will not be a full outage. Information & Digital Services apologise for any inconvenience this may cause.  

Past Incidents

5th December 2025

University Service Desk Tool Topdesk

We're experiencing issues with our TOPDesk service desk system - our suppliers have been notified and are working on resolving the issue.

The issue with Topdesk has now been resolved by our suppliers, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.

4th December 2025

No incidents reported

3rd December 2025

No incidents reported

2nd December 2025

No incidents reported

1st December 2025

No incidents reported