Some systems are experiencing issues

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https://www.keele.ac.uk/it/contactus/

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Operational

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Major Outage

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Maintenance

Library Search Rialto and Alma maintenance

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 13th December 2025 22:00 GMT

Estimated End time: Sunday 14th December 2025 00:00 GMT

Past Incidents

24th October 2025

No incidents reported

23rd October 2025

No incidents reported

22nd October 2025

No incidents reported

21st October 2025

No incidents reported

20th October 2025

Phones IT Service Desk Call Centre unavailable

We are currently investigating issues with the IT Service Desk call centre - our teams are working to resolve this as soon as possible.

You can still contact us by Self Service, email and Live Chat - https://www.keele.ac.uk/it/contactus/

The issue with the IT Service Desk Call Centre is now resolved. Thank you for your patience and we apologise for the inconvenience this issue has caused.

eVision/SCIMS SCIMS login issues

We are currently investigating issues with SCIMS - our teams are working to resolve this as soon as possible.

The issue with SCIMS is now resolved, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.