Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Library Search Rialto and Alma maintenance

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 27th December 2025 22:00 GMT

Estimated End time: Sunday 28th December 2025 00:00 GMT

12th March: WiFi maintenance works

On 12th March at 4am Information & Digital Services will be patching our Wi-Fi network. This work is being carried out to secure and upgrade the Wi-Fi network. 

Work will be carried out to WiFi on campus and at Keele in Town. During this time you might notice some performance degradation but it will not be a full outage. Information & Digital Services apologise for any inconvenience this may cause.  

Past Incidents

13th January 2023

No incidents reported

12th January 2023

No incidents reported

11th January 2023

Attendance System Attendance System unavailable during maintenance

Attendance System unavailable during maintenance commencing at 15:30. Estimated duration of outage: 2 hours

10th January 2023

SATH Network

Users at the SATH Campus are currently experiencing connectivity issues with the supplier of the network on-site. Keele are awaiting on further information from the network provider.

  • The issue has now been resolved.

    • JISCMail Issues

    JISCMail are reporting issues across a number of maillists - Jisc are working to resolve the issues, with updates on the service at their twitter feed. https://twitter.com/jiscmailhelp

  • This has now been resolved, please see below from JiscMail: "We are pleased to inform you that, as of 14:00hrs on Wednesday, 11 January 2023, we believe the root cause of the issue (the blacklisting) to have been resolved, and are in the process of resubscribing all affected users. We expect this to be completed by no later than 17:00hrs on Wednesday, 11 January 2023. Despite these issues having been addressed, subscribers and list owners may continue to recieve error messages that have been "queued" by mail servers outside of our direct control. These are expected to have fully cleared by Friday, 13 January 2023. We apologise for any inconvenience caused during this time."

  • Latest from Jiscmail "Update: The root cause of the deliverability issues has been identified and corrected, however a number of users may have found themselves unsubscribed from their selected lists. We're working hard to get this rectified, and more info will follow shortly."

    • 9th January 2023

    No incidents reported