Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

9th April 2026

WiFi Intermittent connection issues with eduroam

We are currently investigating intermittent issues with connecting to eduroam - our teams are working to resolve this as soon as possible.

Maintenance
Library Search maintenance

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 11th April 2026 11:00pm BST

Estimated End time: Sunday 12th April 2026 01:00am BST

Past Incidents

22nd October 2022

No incidents reported

21st October 2022

No incidents reported

20th October 2022

Maillists Course based mail lists

We are currently investigating issues with course based mail lists.

  • Course based mail lists are available again. If you are still having problems please contact the IT Service Desk.

    • Microsoft O365 MO448096 - Some users are unable to login with Microsoft Authenticator App push notifications

    Users with Microsoft Authenticator with push notifications as their default MFA option may experience issues signing into any service protected by Azure SSO. Microsoft is aware of this issue and is investigating.

    If you experience this issue, please use an alternative verification method such as SMS or phone call. You can also open the Microsoft Authenticator App and use a generated code instead of push notifications.

  • Microsoft has identified a routine network configuration change to be the cause and has rolled back the change. Microsoft has tested and confirmed that this issue is now resolved.

    • 19th October 2022

    No incidents reported

    18th October 2022

    No incidents reported