Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
12th March: WiFi maintenance works

On 12th March at 4am Information & Digital Services will be patching our Wi-Fi network. This work is being carried out to secure and upgrade the Wi-Fi network. 

Work will be carried out to WiFi on campus and at Keele in Town. During this time you might notice some performance degradation but it will not be a full outage. Information & Digital Services apologise for any inconvenience this may cause.  

Past Incidents

8th April 2022

No incidents reported

7th April 2022

No incidents reported

6th April 2022

Turnitin Turnitin performance issues 06/04/2022

Turnitin have reported an ongoing issue regarding an error message users may see when marking assignments using the tool.

Turnitin have said: Users of Turnitin and Turnitin UK may still be intermittently receiving the “Pool "ev-app-yang-POOL" is down” error when viewing submissions. Users of these services may also experience intermittent slowness and/or freezing when applying QuickMarks or commenting on a submission.

In order to restore full service functionality, we will be undertaking an emergency maintenance on April 6th. It is expected to last for 1 hour at 11am on Wednesday 6th April.

  • Update 13.48: Turnitin have now confirmed the system should be back up and running.

  • Update 12:40: Turnitin have confirmed the emergency maintenance is overrunning. Apologies for any inconvenience this is causing for our colleagues

  • Updates from Turnitin will be posted on their status page - https://turnitin.statuspage.io/incidents/7pw0h0rsfygv

    • 5th April 2022

    No incidents reported

    4th April 2022

    No incidents reported