All systems are operational

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
TOPdesk maintenance work

TOPdesk will be running some maintenance work on Wednesday 25 November to remedy performance issues Keele users have been experiencing.

The work will begin at 1pm, and the system will be unavailable for around 2 hours. Both the self-service portal and the operator's section will be unavailable during this time.

As a result, users can expect a delay in teams responding to or actioning queries whilst the system is unavailable. We apologise for any inconvenience this causes.

Vodafone Maintenance work

Vodafone will be carrying out some work between 8pm and 9pm on Thursday 26 November.

Incoming calls may be affected during this time but the two services are being worked on separately, with one line being upgraded at a time, so disruption should be kept to a minimum.

We advise that calls to University numbers will be busy during this time, so callers should try again if they have trouble connecting.

The upgrade work will ensure reliability and security of our services moving forward.

Primary Care File Server Maintenance

We will be completing some maintenance work on the Primary Care file server over the weekend of 27-30 November.

From 5pm on Friday 27 November, staff with a user account beginning pr will be unable to access S: Drives. This is primarily staff in Primary Care.

Campus-based PCs will need to be logged out of before 5pm as they will cease to function after this time.

We apologise for any inconvenience caused but this is critical work. We aim to restore service by Monday morning.

RefWorks Maintenance

On Sunday 20 December, RefWorks will experience a downtime for a short period of time so we can conduct scheduled maintenance. We are expecting a down time of up to 2 hours . This will be communicated to all users through an in-app announcement.

Important notification - downtime for:

  • (new) RefWorks
  • Writing tool add-ons for both (new) RefWorks and legacy RefWorks users (Write-n-Cite, RefWorks Citation Manager, RCM – Hangul, RefWorks for Google Docs)

When: Starting 4am Sunday 20 December and lasting for up to 2 hours.

Need Help?

If you have any support questions, please contact support via this link https://supportcase.exlibrisgroup.com/s/refworks.

Past Incidents

25th November 2020

No incidents reported

24th November 2020

No incidents reported

23rd November 2020

No incidents reported

22nd November 2020

No incidents reported

21st November 2020

No incidents reported