All systems are operational

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https://www.keele.ac.uk/it/contactus/

Maintenance
Networks work in student accommodation

IDS will be replacing core network equipment in student accommodation over the space of four days in mid-April.

The work will start at 8am each say and a period of disruption will be incurred while equipment is swapped out. Between 8am and 10am there will be no access to network services, and from 10am the service should be considered at risk while configuration changes are made to remaining equipment within the blocks.

Tuesday 20 April - Oaks & Holly Cross, including the accommodation office and housekeeping services for those blocks, the KPA, Building Management Systems and CCTV

Wednesday 21 April - Lindsay, including the accommodation office and housekeeping services for those blocks, Lindsay bar and shop, the KPA, Building Management Systems and CCTV

Thursday 22 April - Barnes, including the accommodation office and housekeeping services for those blocks, Keele Nursery, Building Management Systems and CCTV

Friday 23 April - Horwood, including the accommodation office and housekeeping services for those blocks, the KPA, Building Management Systems and CCTV.

We aim to complete the above as quickly as possible and apologise for any inconvenience this may cause.

Keele People Maintenance

Keele People will be unavailable on the morning of Saturday 24 April whilst our supplier carries out maintenance work.

The system will be unavailable between midnight and 12pm. If you have issues accessing the system after this work has completed, please contact the IT Service Desk by emailing it.service@keele.ac.uk

Past Incidents

19th April 2021

No incidents reported

18th April 2021

No incidents reported

17th April 2021

No incidents reported

16th April 2021

WiFi WiFi issues in Barnes accommodation

We are investigating the cause of a WiFi outage which occurred unexpectedly last night in Barnes accommodation.

Some students are still experiencing issues accessing eduroam this morning, and one of our technicians is currently on site working to resolve the issue.

We apologise for any inconvenience this is causing to our students.

  • Update 09:09 - We believe this issue is now resolved. If you have any further issues please report them to the IT Service Desk.

  • Update 08:30 - This outage may also be affecting Keele Day Nursery and the Accommodation Office at Barnes.

  • 15th April 2021

    No incidents reported

    14th April 2021

    uPay login issues

    We have received reports that some users are experiencing issues accessing uPay.

    This means that users may have trouble paying for items using their Keele Cards or adding money via the app.

    We hope this issue will be resolved soon and apologise for any inconvenience caused.

  • This issue should now be resolved - if you are still experiencing issues, please try restarting your device, and if you continue having issues after this point, please contact the IT Service Desk by emailing it.service@keele.ac.uk