All systems are operational

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

26th February 2020

Intermittent SSO Login Issues

We have received reports that both students and staff are intermittently unable to login to services that use the Keele Single Sign-On (SSO) service. We are currently investigating this issue.

  • We believe we have identified and fixed the issue, will continue to watch for re-occurrences.

    • Maintenance
    TOPdesk Maintenance

    There will be a disruption to the TOPdesk service (servicedesk.keele.ac.uk) on Wednesday 26th February at 4pm for up to 1 hour — within this time the system will be unavailable.

    Wireless Upgrade

    Users of our wireless network may experience some slight disruption while we perform upgrade work.

    We have tried to find times where buildings are quiet to complete the work, but some disruption will unfortunately be unavoidable. The work will begin on Tuesday 3 March and should be completed by Friday 6 March.

    The following buildings will experience disruption at the following times:

    • Chancellors Building - Tuesday 3 March 6am-8am
    • Horwood Student Accommodation - Wednesday 4 March 6am-8am
    • Oaks and Lindsay Student Accommodation - Thursday 5 March 6am-8am

    The network will only be unavailable for a few minutes and will reconnect automatically.

    Apologies for any inconvenience caused.

    Past Incidents

    26th February 2020

    Intermittent SSO Login Issues

    We have received reports that both students and staff are intermittently unable to login to services that use the Keele Single Sign-On (SSO) service. We are currently investigating this issue.

  • We believe we have identified and fixed the issue, will continue to watch for re-occurrences.

    • 25th February 2020

    No incidents reported

    24th February 2020

    No incidents reported