Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Network disruption - 16th March

There will be some network disruption on Saturday 16th March whilst Information & Digital Services complete upgrade works.

Work will start in Chancellor's Building at 8.30am, and you won't be able to connect to the internet in that building for around 30 minutes. Following this first change, there will be smaller localised periods of disruption (5-10 minutes) while individual wifi access points are updated around the building.

Similar work will be carried out in David Weatherall building in the afternoon, which will again cause an outage for around 30 minutes. There will then be similar localised periods of disruption as individual access points are updated (5-10 minutes).

Work in Dorothy Hodgkin, Jack Ashley, Tawney, Mackay and Hornbeam will also be completed in the afternoon, and outages will be around 15 minutes in those buildings.

Users do not need to change any settings following the work as devices will reconnect to the network automatically.

If you have difficulties connecting to the internet following this work, please contact the IT Service Desk.

Past Incidents

19th March 2024

No incidents reported

18th March 2024

No incidents reported

17th March 2024

No incidents reported

16th March 2024

No incidents reported

15th March 2024

No incidents reported

14th March 2024

University Service Desk Tool Topdesk

We're experiencing issues with our TOPDesk service desk system - our suppliers have been notified and are working on resolving the issue.

  • The issue with Topdesk is now resolved and the system is available again. If you are still having any issues please contact the IT Service Desk.